Return, Refund & Exchange Policy

At Pookie Cookie, each product is made with care, so we do not offer returns, refunds, or exchanges unless the item received is defective.

Defective Products

Report any defective or damaged product within 7 days of delivery.
A continuous unboxing video (without cuts or pauses) showing the sealed package, shipping label, and product is mandatory.
Share the video via pookieworkmail@gmail.com or Instagram @pookiecookie__studio.

Refunds

Approved refunds will be processed to the original payment method within 7 days.

Non-Eligible Cases

Returns, refunds, or exchanges will not be accepted for:

Change of mind.
Damage caused by misuse or improper handling.
Altered or used products.

Before Ordering

Please check the product description, images, size, and material details carefully before placing your order. Feel free to contact us if you have any questions.

Quality Promise

We are committed to delivering high-quality handmade products. If you receive a defective item, we'll be happy to assist you as per our policy.

Thank you for shopping with Pookie Cookie!

Shipping Policy

At Pookie Cookie, we strive to deliver your order safely and on time.

Order Processing

Orders are processed and dispatched within 1 business day after order confirmation.
Once shipped, you will receive a tracking ID via email or SMS to track your order.

Delivery Timeline

Estimated delivery time is 6–7 business days from the date of dispatch.
Delivery timelines may vary depending on your location and courier service availability.

Shipping Coverage

We deliver across India.
Deliveries to remote or non-serviceable areas may take longer than usual.

Delays

While we make every effort to ensure timely delivery, delays due to weather, natural disasters, public holidays, or courier-related issues may occur. We appreciate your patience in such situations.

Need Help?

For any shipping-related queries, contact us at pookieworkmail@gmail.com

Thank you for choosing Pookie Cookie!